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Where are your items manufactured?
Right here in the good old United States of America!

Do you charge sales tax?
Only orders that are shipped to the state of North Carolina will be incurred sales tax.

When do orders ship?
Our items generally ship within two business days, via UPS our USPS priority mail. With our current line – Fall 2013 – certain sizes and styles might ship in 7-10 days as many of them are on back order due to their popularity.  If you need your order by a specific date please let us know and we will do our best to accommodate your request. We offer free shipping on all USA orders. International orders ship for a flat rate of $20.

Where are you located?
Our headquarters are in Charlotte, NC. Our creative office is located right outside of Portland, OR, in Washington State.

What payment methods do you accept?
We accept all major credit cards and PayPal. If you are placing an order from outside the United States or if your card was issued outside the US you might need to use Pay Pal to pay for your order.

Does your clothing tend to run large or small?
Our girl dresses tend to run a little big. The women’s sizes run true to size. Please refer to our size charts to estimate what size to order.

What’s the best way to wash The Matching Dots clothing?
We always recommend following the washing instructions on the label of the garment you’re washing. We generally suggest washing in cold water with a low tumble and lying flat to dry. Use iron as needed in low heat.

Do you ship internationally?
Yes, we ship internationally for a flat rate of $20. Please note that if you are paying with a credit card that was issued outside the United States you might need to use Pay Pal to pay for your order.

The item I want is sold out. Will it ever be available again?
If you can’t locate the item you’re looking for on our website they might be available in one of our retailers or by special order. Please contact us and we will do what we can to help you!

What if my question isn’t answered here?
You are always welcome to call us at 980-321-7256 from 8am-6pm PST or email us at customerservice@thematchingdots.com.