The Matching Dots wants happy customers, so please send us a message if you have any concerns after receiving your order.
You have up to 14 days from the date your order was received to return or exchange an item. You pay for the shipping costs to get the item to us and we will cover the shipping costs to get a replacement item back to you.
If there is an inherent flaw in the item, including any damage from shipping, we will be happy to send you a new, like item, once the damaged piece has been returned.
Please notify us by email about return at email@example.com or 1-802-365-7883
Mail returns to:
The Matching Dots
PO Box 387
Newfane, Vermont 05345
A tracking number helps us insure a speedy exchange or refund